Openwake · evidence pack

Zoom

https://zoom.com · record 260 · read 2026-09-06 · rules/v1 · generated 2026-09-06 04:05 UTC

Facts

Trains on customer data

“Zoom does not use any of your audio, video, chat, screen sharing, attachments or other communications-like Customer Content (such as poll results, whiteboard and reactions) to train Zoom’s or its third-party artificial intelligence models.”

Opt-out mechanism

none described

No supporting text found in the documents read.

AI features

present

“Zoom does not use any of your audio, video, chat, screen sharing, attachments or other communications-like Customer Content (such as poll results, whiteboard and reactions) to train Zoom’s or its third-party artificial intelligence models.”

Model providers named

Anthropic, OpenAI, Perplexity, ElevenLabs

“Australia, Brazil, Canada, Europe, India, Japan, Singapore, Taiwan, United States SCCs Risk and Compliance whitepaper and AWS Security Center Anthropic Intelligent Features Service Provider Anthropic may process the following data if AI features are enabled:”

subprocessors · https://explore.zoom.us/en/subprocessors/ · confidence 0.60

Retention

not stated

No supporting text found in the documents read.

Hosting regions

United States

“Therefore, by using Zoom products and services or providing personal data for any of the purposes stated above, you acknowledge that your personal data may be transferred to or stored in the United States where we are established, as well as in other countries outside of the EEA, Switzerland, and the UK.”

Subprocessor notice

not stated

No supporting text found in the documents read.

Subprocessors (16)

Name	Category	Location	Quoted from
Amazon Web Services	hyperscaler	unstated	“Amazon Web Services Cloud Service Provider * Real-time meeting and webinar traffic” https://explore.zoom.us/en/subprocessors/
Anthropic	model provider	United States	“Australia, Brazil, Canada, Europe, India, Japan, Singapore, Taiwan, United States SCCs Risk and Compliance whitepaper and AWS Security Center Anthropic Intelligent Features Service Provider Anthropic ” https://explore.zoom.us/en/subprocessors/
Cloudflare	other	United States	“United States SCCs Privacy Policy Cloudflare Content Delivery Network” https://explore.zoom.us/en/subprocessors/
Google Cloud	hyperscaler	United States	“United States, European Union SCCs Privacy Policy Google Cloud Platform Cloud Service Provider, Intelligent Features Service Provider” https://explore.zoom.us/en/subprocessors/
Microsoft Azure	hyperscaler	United States	“Switzerland SCCs Microsoft Privacy Statement Microsoft Microsoft’s Azure AI Speech, Speech-to-Text service. Speech-to-Text feature converts audio to text from a range of sources, including microphones” https://explore.zoom.us/en/subprocessors/
MongoDB	other	United States	“Switzerland SCCs Microsoft Privacy Statement Microsoft Microsoft’s Azure AI Speech, Speech-to-Text service. Speech-to-Text feature converts audio to text from a range of sources, including microphones” https://explore.zoom.us/en/subprocessors/
OneTrust	other	United States	“United States SCCs Trust Center OneTrust Data Subject Requests Portal, Cookie Preference Center” https://explore.zoom.us/en/subprocessors/
OpenAI	model provider	United States	“United States SCCs Trust Page OpenAI Intelligent Features Service Provider OpenAI may process the following data if AI features are enabled:” https://explore.zoom.us/en/subprocessors/
Oracle Cloud	hyperscaler	United States	“United States, European Union SCCs OpenAI Privacy Statement Oracle Cloud Service Provider” https://explore.zoom.us/en/subprocessors/
Perplexity	model provider	United States	“Mexico, United States, Saudi Arabia Binding Corporate Rules (BCRs) Technical Brief Whitepaper Perplexity Intelligent Features Service Provider Perplexity may process the following data if AI features ” https://explore.zoom.us/en/subprocessors/
Qualtrics	other	United States	“United States SCCs Perplexity Privacy Policy Qualtrics Feedback, Reviews, and Survey Responses If a customer chooses to provide feedback, reviews, or survey responses to Zoom, then Qualtrics may proce” https://explore.zoom.us/en/subprocessors/
Twilio	other	United States	“United States, European Union SCCs Twilio GDPR Whitepaper For additional subprocessors specific to Zoom Events, please see below. For more information about Zoom Events, please see the Zoom Events Pri” https://explore.zoom.us/en/subprocessors/
Stripe	other	United States	“Stripe Payment Processing Payment and transaction information such as name, email, bank account details, payment card details, date/time/amount of transaction, and merchant name. United States SCCs St” https://explore.zoom.us/en/subprocessors/
Zendesk	other	unstated	“Removed Zendesk as a subprocessor. Zendesk is no longer a vendor of Zoom 24 June 2025 Updated OpenAI with a new processing location.” https://explore.zoom.us/en/subprocessors/
ElevenLabs	model provider	unstated	“Updated ElevenLabs with a new processing location. 01 April 2025 Added Eleven Labs Inc. as a subprocessor.” https://explore.zoom.us/en/subprocessors/
ServiceNow	other	United States	“Updated Anthropic and OpenAI for accuracy. 03 November 2023 Added United States as a processing location for ServiceNow. 23 October 2023 Added Workvivo as an affiliate.” https://explore.zoom.us/en/subprocessors/

Sources read

Document	URL	Read	Content hash	Ledger
privacy_policy	https://www.zoom.com/en/trust/privacy/privacy-statement/	2026-09-06	f529c6eeb8cfe157…	seq 443
subprocessors	https://explore.zoom.us/en/subprocessors/	2026-09-06	4b008b67953a1998…	seq 444

Ledger proof for this record.
seq 531 · key 2f898a895f05b7a0 · 2026-09-06T01:40:52.968Z
hash 43d83d234f7b9dd3ccfc0e2b1ff84e1f43785e595c28f4e6489218a7a5cbc9ee
prev 2a01d559df37d3c9cf113a5ffc2ddca46cd8feaf952583c6487101f5c52a7e4f
payload 892606908f186facdf3c4e2af4e1e2a14666d1d4cc5e0a18cfa9e917f1d9c63e
signature EKSqta7P75nADdlBYiY+6EH/xUmqyC+Pjb2xZtu4nWeim1Ad873ufgMgmPzE8ydVU/naCqZ8kDYb1fnEDyhfAA==
anchored 2026-09-06 at head seq 564 231a9dea0f93915bd7110e6786e00908325db3031635ace53c1023f850e0c49c
Fetch /v1/keys; for each ledger entry recompute sha256(prev_hash|kind|ref_id|payload_hash|created_at ISO) and verify the Ed25519 signature over that hash. Anchors are committed to git; compare the anchored head with the chain.