Openwake · evidence pack

Twilio

https://www.twilio.com · record 256 · read 2026-09-06 · rules/v1 · generated 2026-09-06 04:03 UTC

Facts

Trains on customer data

unclear

“Safeguarding systems against unauthorized access and security threats; identifying account takeovers and signs of spam or bot attacks; training AI/ML models to recognize evolving security vulnerabilities and fraud signatures; and, utilizing signals to make real-time automated security decisions, such as approving account applications or suspending fraudulent accounts (of which you will be notified and given an opportunity to object).”

Opt-out mechanism

* Opt-Out: Opt-out of your data being disclosed to third parties (other than our service providers) or being used for a purpose that is materially different from the purpose for which it was collected or authorized.

“* Opt-Out: Opt-out of your data being disclosed to third parties (other than our service providers) or being used for a purpose that is materially different from the purpose for which it was collected or authorized.”

AI features

present

“Conversational Intelligence incorporates artificial intelligence and machine learning to transcribe and analyze voice calls into a structured format that allows our customers to drive their business processes.”

Model providers named

Amazon Bedrock, Anthropic, Deepgram, ElevenLabs, OpenAI

“Amazon Bedrock All AI Products Amazon Bedrock provide AI functionality including LLM models for specific Twilio Products and Services”

subprocessors · https://www.twilio.com/en-us/legal/sub-processors · confidence 0.60

Retention

not stated

No supporting text found in the documents read.

Hosting regions

Ireland

“* If using Regional Twilio for supported products, Customer Content is stored and processed in the region selected (Ireland or Australia).”

subprocessors · https://www.twilio.com/en-us/legal/sub-processors · confidence 0.50

Subprocessor notice

not stated

No supporting text found in the documents read.

Subprocessors (17)

Name	Category	Location	Quoted from
Segment	other	unstated	“* Twilio Segment Customer Data Platform * Twilio SendGrid Email and Marketing Campaigns” https://www.twilio.com/en-us/legal/sub-processors
SendGrid	other	unstated	“* Twilio SendGrid Email and Marketing Campaigns Twilio logo An icon of a search magnifying glass” https://www.twilio.com/en-us/legal/sub-processors
Discord	other	unstated	“Discord Community Code of Conduct Twilio Discord FAQ DIGITAL PROMOTIONS GENERAL RULES AN ICON OF A DOWN CHEVRON” https://www.twilio.com/en-us/legal/sub-processors
Amazon Bedrock	model provider	unstated	“Amazon Bedrock All AI Products Amazon Bedrock provide AI functionality including LLM models for specific Twilio Products and Services” https://www.twilio.com/en-us/legal/sub-processors
Anthropic	model provider	unstated	“Anthropic All AI Products Anthropic provides AI functionality including LLM models for specific Twilio Products and Services” https://www.twilio.com/en-us/legal/sub-processors
Amazon Web Services	hyperscaler	unstated	“AWS All Services & Products AWS Provide core cloud hosting and data storage infrastructure for specific Twilio Products and Services” https://www.twilio.com/en-us/legal/sub-processors
Datadog	other	unstated	“Datadog Segment Stytch by Twilio Datadog monitors of platform security and system health for specific Twilio Products and Services” https://www.twilio.com/en-us/legal/sub-processors
Deepgram	model provider	unstated	“Deepgram Programmable Voice Deepgram transcribes voice media into text via automated speech recognition for specific Twilio Products and Services” https://www.twilio.com/en-us/legal/sub-processors
Elastic	other	unstated	“Elastic Stytch by Twilio Elastic provides support system indexing, search query optimisation, and operational log analytics for specific Twilio Products and Services” https://www.twilio.com/en-us/legal/sub-processors
ElevenLabs	model provider	unstated	“ElevenLabs Conversational Intelligence ElevenLabs executes automated speech summarisation, audio synthesis, and sentiment detection, as enabled by customers for specific Twilio Products and Services” https://www.twilio.com/en-us/legal/sub-processors
Fivetran	other	unstated	“Fivetran Stytch by Twilio Fivetran automates data synchronisation between operational systems for internal business reporting for specific Twilio Products and Services” https://www.twilio.com/en-us/legal/sub-processors
Meta	other	unstated	“Meta Whatsapp Channel Stytch by Twilio Meta Routes, transmits and delivers messages for specific Twilio Products and Services” https://www.twilio.com/en-us/legal/sub-processors
Microsoft Azure	hyperscaler	unstated	“Microsoft Azure Conversational Intelligence Microsoft Azure Transcribes voice media into text via automated speech recognition as enabled by customers for specific Twilio Products and Services” https://www.twilio.com/en-us/legal/sub-processors
OpenAI	model provider	unstated	“OpenAI All AI Products OpenAI Provides AI functionality including Large Language Models for specific Twilio Products and Services” https://www.twilio.com/en-us/legal/sub-processors
Postmark	other	unstated	“Postmark Stytch by Twilio Postmark Routes, transmits, and delivers of outbound email communications for specific Twilio Products and Services” https://www.twilio.com/en-us/legal/sub-processors
Slack	other	unstated	“Slack Stytch by Twilio Slack provides customer Support chat/messaging solutions for specific Twilio Products and Services” https://www.twilio.com/en-us/legal/sub-processors
Snowflake	other	unstated	“Snowflake Marketing Campaigns (SendGrid) Snowflake Manages campaign data storage and executes email marketing automation for specific Twilio Products and Services” https://www.twilio.com/en-us/legal/sub-processors

Sources read

Document	URL	Read	Content hash	Ledger
privacy_policy	https://www.twilio.com/en-us/legal/privacy	2026-09-06	fbbde648bf037ff8…	seq 462
subprocessors	https://www.twilio.com/en-us/legal/sub-processors	2026-09-06	42fcbdfb20d88089…	seq 463

Ledger proof for this record.
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anchored 2026-09-06 at head seq 564 231a9dea0f93915bd7110e6786e00908325db3031635ace53c1023f850e0c49c
Fetch /v1/keys; for each ledger entry recompute sha256(prev_hash|kind|ref_id|payload_hash|created_at ISO) and verify the Ed25519 signature over that hash. Anchors are committed to git; compare the anchored head with the chain.