Openwake · evidence pack

Freshworks

https://www.freshworks.com · record 680 · read 2026-10-19 · rules/v1 · generated 2026-10-23 04:14 UTC

Facts

Trains on customer data
no
“Google Workspace APIs are not used to develop, improve, or train generalized AI and/or ML models.”
privacy policy · https://www.freshworks.com/privacy/ · confidence 0.60
Opt-out mechanism
none described
No supporting text found in the documents read.
privacy policy · https://www.freshworks.com/privacy/ · confidence 0.20
AI features
present
“It is also in our legitimate interests to process Personal Data in this way in order to perform analytics, train our algorithms, improve, enhance, develop, support and operate the Services and its availability, compile statistical reports and record insights into usage patterns, develop new products and services using machine learning technologies and more generally to better serve our Customers and be able to provide customized content and features.”
privacy policy · https://www.freshworks.com/privacy/ · confidence 0.55
Model providers named
none named
No supporting text found in the documents read.
privacy policy · https://www.freshworks.com/privacy/ · confidence 0.20
Retention
1095 days
“Where we process any other Personal Data, we will generally retain relevant Personal Data for up to three years from the date of our last interaction with you (and in compliance with our data protection obligations).”
privacy policy · https://www.freshworks.com/privacy/ · confidence 0.50
Hosting regions
not stated
No supporting text found in the documents read.
privacy policy · https://www.freshworks.com/privacy/ · confidence 0.20
Subprocessor notice
not stated
No supporting text found in the documents read.
privacy policy · https://www.freshworks.com/privacy/ · confidence 0.20

Subprocessors (0)

NameCategoryLocationQuoted from
None listed.

Sources read

DocumentURLReadContent hashLedger
privacy_policyhttps://www.freshworks.com/privacy/2026-09-0513d6954d65cd47bc…seq 110
subprocessorshttps://trust.freshworks.com/subprocessors2026-10-197b87b4562ce2e333…seq 60333
Ledger proof for this record.
seq 60336 · key 2f898a895f05b7a0 · 2026-10-19T05:21:26.578Z
hash bc3ddd6912b9f9c6745efeedd7b7c3cf1fb57580b788175dd88d619dd904f57a
prev f8bc1a7e15a64a2d303f9f095ca29bbeef94de2d4c6358c1687d0fb2c161d9f9
payload 6def93c8925c719d6751cd1e760c82dd38bf2e4f9f086950ae805d8d7f87c422
signature F1S++1D/6zid/VkjUJWoZrCF5FMytO89iKSt2JtY+qvPoCCT2aJ136ShGSMrSLwPZmdfmm4afpIrOOlWTSC0Cw==
anchored 2026-10-19 at head seq 60337 ef28d72e52d1d958a406b070afd661e902301ae8ed54b02b6b55f502d884041c
Fetch /v1/keys; for each ledger entry recompute sha256(prev_hash|kind|ref_id|payload_hash|created_at ISO) and verify the Ed25519 signature over that hash. Anchors are committed to git; compare the anchored head with the chain.