No supporting text found in the documents read.
“* Directly from our customers, including contact information, demographic information, device information, location-derived event data if a customer enables location-based features, SMS recipient data, message content, sender information, delivery events, inbound message activity, opt-out or preference data, business identifiers, campaign or use-case information, and any other information that our customers provide us in connection with their use of the Services.”
No supporting text found in the documents read.
“OpenAI, LLC AI model inference for optional AI-powered features”
No supporting text found in the documents read.
No supporting text found in the documents read.
“Company may object in writing to Customer.io’s appointment of a new or changed Subprocessor within five (5) calendar days of such notice, provided that such objection is based on reasonable grounds relating to data protection.”
| Name | Category | Location | Quoted from |
|---|---|---|---|
| Amazon Web Services | hyperscaler | USA | “Amazon Web Services Cloud Hosting USA, EU” |
| Google Cloud | hyperscaler | USA | “Google Cloud Platform Cloud Hosting, Analytics, AI USA, EU” |
| Snowflake | other | USA | “Snowflake Data Warehousing, Analytics USA, EU” |
| OpenAI | model provider | unstated | “OpenAI, LLC AI model inference for optional AI-powered features” |
| Google (Gemini / Vertex AI) | model provider | unstated | “Google Cloud (Vertex AI) AI model hosting and inference for optional AI-powered features” |
| Anthropic | model provider | unstated | “Anthropic (Claude) AI model hosting and inference for optional AI-powered features” |
| Mailgun | other | USA | “Mailgun Customer Communications USA, EU” |
| Twilio | other | USA | “Twilio Customer Communications* USA” |
| Document | URL | Read | Content hash | Ledger |
|---|---|---|---|---|
| privacy_policy | https://customer.io/legal/privacy-policy/ | 2026-09-05 | ba7f46834d1e6d76… | seq 141 |
| subprocessors | https://customer.io/legal/sub-processors | 2026-09-05 | 7c99bc893144c79c… | seq 199 |
| dpa | https://customer.io/legal/dpa | 2026-09-05 | 3bfdb48afece0f3d… | seq 200 |
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